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About our Mapping Data - Frequently asked Questions
Is there a licence that comes with data?
Yes, all data that we supply, either as a dataset or data service, directly, as part of a collective agreement or via one of our Licensed Partners comes with our Standard Terms and Conditions of Licence. This licence defines how the data can be used and the obligations that you have as a user and we have as a supplier. The licence also reflects the terms and conditions that we have to pass on from our data suppliers, such as national Hydrographic Offices.
What does the licence enable me to do?
Our Standard Terms and Conditions of Licence allows you to use the data for internal business use, which includes reproducing and distributing non editable copies of the data in reports, other documents and as image files publicly. The data cannot be passed on in an editable form to third parties unless there is another agreement in place e.g. when the third party is acting as a contractor and the number of users, including contractor personnel, is covered by the total number of users licensed.
What is a single user licence?
A single user licence allows the data, in whole or in part, to be used by one user concurrently i.e. at any one time. Two different people can access the data as long as they are unable to access the data simultaneously e.g. if there is only one GIS licence available to work on. Single user pricing is also our basic unit of pricing which is multiplied upwards for a greater user numbers.
How long can I licence your data for?
Our standard data licence is for 12 months from the date the data is supplied to you. You may licence the data for longer than this and multi-year discounts are available. Please contact us for details.
How much does your data cost?
Pricing is dependent on the data product provided, the total number of users able to access the data, how users wish to access the data, your area of interest and, in the case of data supplied in dataset form, the maximum scale of data you wish to receive. For data supplied as a data service you receive all scale levels that are available.
How do I order your data and what are your payment terms?
You may order by sending an email to email@example.com. We will invoice your organisation in response to a valid purchase order, or you may request an email with a link to pay by credit card or Paypal. In the latter case, the data will be supplied after confirmation of payment has been received, usually within 24 hours.
Can I give your data to a contractor or a customer?
Yes, you may share the data in whole or in part with a contractor or, if you are a contractor, with your client. However, the same terms and conditions apply and these must be passed on, including the licence number. The contractor, or customer, must not use the data for any purpose other than for fulfilling the terms of the contractual arrangement between you.
There are several ways to contact us, depending on your preference and the nature of your query. For quotations and all other sales or pre-sales related questions, please complete the Enquiry Form, email us at firstname.lastname@example.org or telephone us during UK office hours on +44 (0) 1420 768262. For support on a product you already hold, or have access to, then please email email@example.com, visit the Support Portal or, in the case of an urgent enquiry, telephone us during UK office hours on +44 (0) 1420 768262.
How can I find out more about how your data is created?
Our Marine and Coastal Data Products User Guide includes information on how our data products are created and the differences between them. It also includes details of the limitations in the source data we receive from Hydrographic Offices and other providers which we improve, re-purpose and make fit for purpose for easy use.
In what formats can I get the data provided?
Our datasets are provided in open, industry standard and proprietary formats suitable for all popular GIS software. This includes GML, Esri File Geodatabase (FGDB) and MapInfo TAB. Our data services are provided as OGC compliant web services, such as WMS and WMTS. In addition, we provide supplementary files, such as Esri layer metadata files that ensure the data is ready to use ‘out of the box’.
What Coordinate Reference System is the data provided in?
When Marine Themes Vector and Digital Elevation Model are provided as datasets they are provided in geographic coordinates WGS84 (EPSG:4326). Raster Charts are provided in their original coordinate reference system, usually to the WGS84 Datum (EPSG:4326) and in Mercator or Transverse Mercator, the latter with an individually defined meridian. Raster Charts XL Web Map Tile Service (WMTS) are provided in WGS 84 / Pseudo-Mercator (EPSG:3857) and Raster Charts XL Geotiffs available as World Mercator. Note that, all popular GIS software packages are able to read these directly without the need for any external transformations to be carried out. All depths are to Chart Datum, which in most cases is equal to Low Astronomical Tide (LAT) or Lowest Low Water (LLW) depending on location. On request, we can transform all our datasets to national and other Coordinate Reference Systems of your choice. For our Marine Themes Digital Elevation Model, the data is transformed to Mean Sea level or where appropriate, to a terrestrial datum. Additional charges apply for all projection and/or datum transformations, so please contact us for details.
Can I use your data on a website?
Our Standard Terms and Conditions of Licence allow you to use the data for internal business use, which includes reproducing and distributing non editable copies of the data in reports, other documents and as image files publicly. This includes putting these images on a website either for your own marketing or other purposes or on behalf of a client or customer. Please note restrictions on image size apply.
Can I use the data to create products I can then sell?
Our Standard Terms and Conditions of Licence allows you to use the data for internal business use, which includes reproducing and distributing non editable copies of the data in reports, other documents and as image files publicly. This includes where you are being paid to undertake work for a client or customer. If you wish to supply a product that contains reproductions of the data for money or other commercial gain e.g. advertising revenue, then you will require a commercial licence. This can be arranged for a small fee but for most purposes it is free of charge and lasts for as long as you have a licence to access the data. If the product is an online service or app for which you charge a subscription then please contact us as different rules apply.
Can I use the same data on multiple projects?
Yes, you can use our data on multiple different projects, even if you only have a single user licence, as long as you are not sharing the data with other users, including contractors. To do that, you will require a multi user licence, so please contact us for details and a quotation.