Support
At OceanWise we pride ourselves on giving the customer a great support experience
Whatever issue you may experience relating to our products and services we’d like to help. Please choose from the options below OR contact us:
It’s good to talk. Our experts are available to help via email OR on the phone every weekday from 9am to 5.30pm
Email / Telephone:
support@oceanwise.eu / +44 (0) 1420 768262
Port-Log Support
Mapping Support
- Mapping Buying guide / How to Buy
- Mapping FAQ’s
- Mapping Products Intro (video)
- Contact our support helpdesk
- Visit the mapping demo page
- Request Sample Data
- Online Support Portal
- Vector Feature Catalogue
Other Support
Applications – need help on any of our software applications? Read or request the User guide or contact us.
Training / Consultancy / Workshops – interested in one of our training courses or workshops? Want to discuss your consultancy requirements OR need help with booking? Whatever your query, please contact us.
Data Management – Read one of our white papers, learn about Marine Spatial Data Infrastructures, download our Data Management Top Tips or give us a call to discuss your specific requirements/queries.
Glossary of Terms – uncover what the difference is between a Vector Chart and a Raster Chart, find out what we mean by terms like Data Management and MSDI and much much more.
Resource Hub
Our one-stop shop specifically created for our Licenced Partners and staff to enable easy navigation of all our resources, including our series of training videos. Please note that the Hub is password protected.
If you are a current Licenced Partner or staff member and require or have lost your password, please contact us.
Not sure if you are a Partner? See our Partner Page.
Online Support Portal
Our online support Portal allows you to make new and track existing support requests, search our Knowledge Base and get Remote Support for local assistance.
The Portal is available to all customers with valid Support and Maintenance contracts or a current Data Licence.
If you are a customer and need help accessing the Portal then please contact us.
Feedback
Got some feedback, ideas on how we can improve our products or services OR want us to develop something new? Our Marketing manager would love to hear from you. Email info@oceanwise.eu
Visit our Downloads page for User Guides, Brochures and Product Metadata
Visit our Newsroom for Press Articles, White Papers, Events and Videos
