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We are marine data experts supporting safer, smarter planning and management of marine operations

We are marine data experts supporting safer, smarter planning and management of marine operations

Enjoy the confidence of working with marine data experts

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Marine mapping data that is fit for purpose, in the right format, accurate and up to date

Marine mapping data that is fit for purpose, in the right format, accurate and up to date

Intelligent marine and coastal mapping data

Learn More

Simplify your approach and improve decision making and data management

Simplify your approach and improve decision making and data management

Tools to manage data and assets, provide spatial awareness, and streamline processes

Learn More

Capture, manage and share critical weather, tide and environmental data to inform decisions

Capture, manage and share critical weather, tide and environmental data to inform decisions

Complete monitoring systems, from conceptual design to ongoing maintenance and support

Learn More

Supporting Smarter Management of Port Marine Operations

Supporting Smarter Management of Port Marine Operations

Ports and Harbours

We are marine data experts supporting safer, smarter planning and management of marine operations

We are marine data experts supporting safer, smarter planning and management of marine operations

Enjoy the confidence of working with marine data experts

Learn More

Marine mapping data that is fit for purpose, in the right format, accurate and up to date

Marine mapping data that is fit for purpose, in the right format, accurate and up to date

Intelligent marine and coastal mapping data

Learn More

Capture, manage and share critical weather, tide and environmental data to inform decisions

Capture, manage and share critical weather, tide and environmental data to inform decisions

Complete monitoring systems, from conceptual design to ongoing maintenance and support

Learn More

Simplify your approach and improve decision making and data management

Simplify your approach and improve decision making and data management

Tools to manage data and assets, provide spatial awareness, and streamline processes

Learn More

Supporting Smarter Management of Port Marine Operations

Supporting Smarter Management of Port Marine Operations

Ports and Harbours

Support

OceanWise > Support
At OceanWise we pride ourselves on giving the customer a great support experience
Whatever issue you may experience relating to our products and services we’d like to help. Please choose from the options below OR contact us:

It’s good to talk. Our experts are available to help via email OR on the phone every weekday from 9am to 5.30pm

Email / Telephone:

support@oceanwise.eu / +44 (0) 1420 768262


Port-Log Support


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  • Port-Log FAQ’s
  • Port-Log Troubleshooting
  • Port-Log Intro (video)
  • Port-Log User Guide
  • Port-Log Demo Site
  • Port-Log Solent Site
  • Guide to systemised Maintenance
  • The importance of good telemetry
  • Contact our support helpdesk

Mapping Support


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  • Mapping Buying guide / How to Buy
  • Mapping FAQ’s
  • Mapping Products Intro (video)
  • Contact our support helpdesk
  • Visit the mapping demo page
  • Request Sample Data
  • Online Support Portal
  • Vector Feature Catalogue

Other Support


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Applications – need help on any of our software applications? Read or request the User guide or contact us.

Training / Consultancy / Workshops – interested in one of our training courses or workshops? Want to discuss your consultancy requirements OR need help with booking? Whatever your query, please contact us.

Data Management – Read one of our white papers, learn about Marine Spatial Data Infrastructures, download our Data Management Top Tips or give us a call to discuss your specific requirements/queries.

Glossary of Terms – uncover what the difference is between a Vector Chart and a Raster Chart, find out what we mean by terms like Data Management and MSDI and much much more.


Resource Hub

Our one-stop shop specifically created for our Licenced Partners and staff to enable easy navigation of all our resources, including our series of training videos. Please note that the Hub is password protected.


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If you are a current Licenced Partner or staff member and require or have lost your password, please contact us.

Not sure if you are a Partner? See our Partner Page.


Online Support Portal

Our online support Portal allows you to make new and track existing support requests, search our Knowledge Base and get Remote Support for local assistance.


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The Portal is available to all customers with valid Support and Maintenance contracts or a current Data Licence.

If you are a customer and need help accessing the Portal then please contact us.


Feedback

Got some feedback, ideas on how we can improve our products or services OR want us to develop something new? Our Marketing manager would love to hear from you. Email info@oceanwise.eu

Visit our Downloads page for User Guides, Brochures and Product Metadata

Visit our Newsroom for Press Articles, White Papers, Events and Videos

Why OceanWise?

We are proud to be: Independent. Experienced. Innovative. International. Trusted.

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© OceanWise 2023. OceanWise Limited is an independent company specialising in marine environmental data acquisition, management, publishing and GIS.
Registrar of Companies of England and Wales No. 7206926 and Companies Registration Office Ireland No. 641571.

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