About our data sharing and publishing platform Port-Log - Frequently asked Questions
Is there a restriction to the number of sensors I can add to my Port-Log Hub?
There is no restriction to the number of sensors you can add. Multiple and different instrument types can be added to Port-Log at any time, so your sensor network can grow, as necessary
Can I view Port-Log on all Internet web browsers?
You can view Port-Log on most browsers but not all of them, and we recommend keeping web browsers up to date for security reasons. Port-Log is proven to be compatible with Google Chrome, Microsoft Edge, Firefox and Safari
Is Port-Log charged on a ‘per user’ basis?
No. You can add as many users as you like for no extra cost. Port-Log is charged depending on the number of monitoring stations ‘or sites’ that you have
Can we have different access rights for different users i.e restrict what some users can see and access?
Yes. Different access rights are built into Port-Log depending on your requirements. Levels of access include view-only of the latest data (lowest), ability to view and download historical data (middle) and access to the system pages (highest).
Can I add my company’s branding to our Port-Log pages?
Yes. Branding, including company logo and colours, can be added as required.
Can I extract some of the data stored in Port-Log or load it into another application?
Yes. Within Port-Log, there is the option for users to download data for discrete periods in different formats, whilst an extension to Port-Log, known as Port-Log Connect, allows the data to be ingested and used in other applications directly.
How can I be sure that my data is secure?
OceanWise takes cyber security very seriously and we have put measures in place to minimise a potential security breach. We are cyber security certified by the UK Government and all our hosting facilities are accredited to ISO 27001. Port-Log websites are secured by default but there is an option to make some of the web displays publicly accessible, if required.
Is the data stored in Port-Log, backed up?
Yes, data stored in Port-Log is backed up on the Port-Log cloud servers. You can also request a complete copy of your data at any time (for which an additional charge may apply)
Do I have to use an OceanWise supplied modem to use Port-Log?
No. Port-Log will work with any telemetry device if it can be configured to transmit data to our servers. Our smart telemetry device, the ip.buffer, is well proven though, and has many advantages over other modems, including being programmable and designed to work in the harshest of marine environments.
How is Port-Log delivered? Is it cloud-based or can it be installed locally?
Port-Log is provided as a cloud-based subscription service, or as an in-house installed system. The customer can choose the option that they feel is best for them. It is also possible to set up a second local (or cloud-based) replicate instance of Port-Log for redundancy, and/or to migrate from one type of installation to another as circumstances change.
Is a server required to be able to download and store the Port-Log data?
If you choose the cloud-based subscription you do not need to store the data locally, as it is stored indefinitely and securely, including backups, on the Port-Log hosted servers. You can choose to download any of the data at any time. However, if you opt for a local installation of Port-Log then you will require a suitable server on which to install the Port-Log database and software. OceanWise can help you with this and provide a fully configured server (at an additional cost), if required.
How much historical data can be stored in the cloud and is there a cap to the data?
There is no limit on the time or period that the data is stored. We will increase the volume of storage as necessary and, for customers with a dedicated server, advise if larger server is required, although this is only usually necessary for customers with many tens of monitoring stations or ‘sites’.
How long can the data be stored? Is there a limit to the number of years data will be stored?
There is no limit on the time or period that data is stored. We store historical data indefinitely which may be accessed to use in reporting or to derive operational criteria for example. Data is stored indefinitely, but access to it does require a subscription. Fees may occur if data is requested outside of a valid subscription.
If we terminate the contract, what happens to the data gathered?
We will keep a copy of the data indefinitely as a backup unless you ask us specifically to delete it. All data is owned by the customer and will not be distributed or used for any other purpose whatsoever unless this is specifically requested.
Who owns or has legal right to the data saved and who has the rights to distribute or sell the data gathered?
All of the data is owned by the customer and will not be distributed or used for any other purpose whatsoever unless this is specifically requested in writing. The Port-Log website is secured by default but there are options to make some of the web pages to publicly accessible, while a valid subscription exists.
Are there data sharing options available, so that I can extract the data and import it into other systems/applications?
Please see our Port-Log web page and scroll down to the Port-Log Connect section which gives details on our connectivity suite. If you let us know what you are trying to achieve, we can help advise on the best option for you.
Does Port-Log include a reporting function?
Yes, Port-Log includes standard reports accessible through the standard interface. These can be automated and emailed, if needed. If you require something specific, then we would just need to understand what reports you require and when to set this up. There might be an additional small charge to set up new reports.
Does the annual Port-Log subscription start from the date I place the order?
No. The subscription will start when we start receiving good data from the first site, and not before this. For example, if this in October 2021, say, then the subscription will start in October 2021 and then expire in October 2022 for a one year subscription. Multiple year subscriptions are available.
Does the annual Port-Log subscription start from the date I place the order?
We will email you an expiry notice each year at least 1 month before the expiry date, which must be renewed beforehand to ensure continuity of the service. Please see our online terms and conditions for more information.
Do you use UK SIM cards for overseas sites?
We use UK SIM cards to test the equipment in the UK when this is part of the order. We then ship the equipment with global SIMS, which we can activate remotely when the equipment is on site. Both connect to our Mobile to Mobile (M2N) VPN.
Can we use our own SIMs?
Yes, you can choose to replace our SIMs with local ones, if you prefer, but please note that OceanWise may then lose the ability to connect remotely to equipment. We will still receive data on Port-Log but we may not be able to do troubleshooting etc which most of our customers find extremely useful, so we would highly recommend that you stick with our SIMs.
Is ‘Port-Log’ just a one off cost?
No, it will be made clear on your quotation which elements of your purchase are subscriptions and which costs are one off costs (like cables, installation etc). Port-Log Hub, Port-Log Sites and of course the mobile data connections, are all annual subscriptions. There is a local installation option for Port-Log, which comes with a software licence price and an annual support and maintenance charge, so if this of interest, please contact us for details.